What This Policy Covers
78kbd is an online casino and gaming platform built for adult players in Bangladesh. We offer slots, live casino, fishing, card games, and sports titles — all of which carry real financial risk. This page explains exactly how 78kbd approaches player safety, what tools we give you, and what to do if gaming stops being enjoyable.
Gambling should be an entertainment activity, not a way to make money, solve financial problems, or escape from stress. If it starts to feel like any of those things, the tools and contacts below are here to help.
Age Restriction
Gambling is strictly reserved for adults aged 18 and above. When you register at 78kbd, you confirm that you meet this requirement. Before processing your first withdrawal, our team completes a Know Your Customer (KYC) check using one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
If your documents show you are under 18, your account will be closed immediately and any remaining balance returned — minus any bonuses claimed. KYC review takes up to 6 hours on business days. Submit your documents early so your withdrawal is not delayed.
Warning Signs to Watch For
Problem gambling often builds gradually. These are the signs that suggest your gaming habits need attention:
- Spending more money than you planned, or borrowing money to gamble.
- Chasing losses — betting more to try to recover what you have already lost.
- Lying to family or friends about how much you play or how much you have spent.
- Skipping work, study, or family time because you are playing.
- Feeling anxious, irritable, or depressed when you are not able to play.
- Using gambling as the main way to deal with stress, loneliness, or boredom.
Recognising one or more of these patterns does not make you a "problem gambler" — but it is a clear signal to slow down and use the account controls below before things escalate.
Your Account Controls
Every 78kbd account includes built-in tools to help you stay in control. You can apply any of these by contacting our 24/7 Live Chat or emailing [email protected]. Changes take effect within 24 hours unless stated otherwise.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit via bKash, Nagad, Rocket, or Bank Transfer. Once a limit is in place, it cannot be raised for 7 days — this cooling-off period is intentional.
Session Time Reminders
Request a session time alert and 78kbd will display a notification after your chosen duration (30 minutes, 60 minutes, or a custom interval). The reminder does not force you to stop — but it creates a moment to decide consciously whether to continue.
Temporary Break (Cool-Off)
A cool-off period locks your account for 24 hours, 48 hours, or up to 30 days. During this time you cannot log in, deposit, or place bets. Any pending withdrawals will still be processed. Contact Live Chat to activate.
Deposit & Spending Reference
The table below shows the platform defaults. Your personal limits, if set, override these figures.
| Setting | Platform Default | Can You Change It? |
|---|---|---|
| Minimum deposit | ৳350 | No (platform floor) |
| Minimum withdrawal | ৳500 | No (platform floor) |
| Maximum daily withdrawal | ৳1,20,000 | Can be lowered on request |
| Deposit limit (personal) | Not set by default | Yes — set daily/weekly/monthly cap |
| Session time reminder | Off by default | Yes — any interval you choose |
Self-Exclusion
Self-exclusion is a stronger step than a cool-off. You choose a period — 3 months, 6 months, 1 year, or permanent — and your 78kbd account is closed for that entire duration. During self-exclusion:
- You cannot create a new account under the same name, NID, phone number, or bKash/Nagad number.
- Promotional emails and push notifications stop immediately.
- Withdrawal of your remaining balance is still possible, subject to standard KYC checks.
- Reactivation before the chosen period ends is not possible, even on request.
Permanent self-exclusion can only be lifted after a minimum of 5 years, following a written request and a mandatory review call with our player safety team.
Keeping Minors Safe
If you share a phone or computer with people under 18, we strongly recommend using parental control software so they cannot access gambling sites — including 78kbd. Some tools widely available in Bangladesh:
- Google Family Link — blocks or monitors app usage on Android devices (Android 8.0 and above).
- Router-level filters — many home routers let you block categories of websites for specific devices on your network.
- Browser parental controls — Chrome and Firefox both support supervised profiles with restricted content.
If you believe a minor has gained access to a 78kbd account, contact us immediately at [email protected]. We treat these cases as urgent and will suspend the account within hours of a credible report.
Where to Get Help
Talking to someone who understands gambling problems can make a real difference. The following organisations offer confidential support — most are available online and do not require you to give your real name to get advice:
You do not need to be in a "crisis" to reach out. These services also help people who simply want to understand their own gambling habits better.
Contact 78kbd About a Safety Concern
Our player safety team is available 24 hours a day, 7 days a week. Use whichever channel is easiest for you:
- Live Chat: Available inside your 78kbd account — click the chat icon in the bottom corner after logging in.
- Email: [email protected] — include "Responsible Gaming" in the subject line so the message is routed to the right team.
All responsible gaming requests — limit changes, cool-off periods, self-exclusion — are handled with strict confidentiality. Your request will not affect your account history or any pending withdrawals.
If everything is going well and you are ready to play, you can explore the site or open an account — the tools described on this page are always available inside your account settings.